Refund Policy
Last Updated: December 2025
At Vivo Nutrients, we are committed to providing high-quality products, services, and wellness support to all our customers. Your satisfaction is important to us. This Refund Policy explains when refunds are available and how to request one.
1. General Policy
Due to the nature of our products (health supplements, wellness programs, consultations, and digital items), refunds are assessed on a case-by-case basis. We aim to be fair, transparent and supportive in resolving any concerns.
2. Refunds for Physical Products (Supplements, Kits)
We offer refunds or exchanges on physical products only if the following conditions are met:
Eligible for Refund
Items are unopened, unused, and in their original packaging.
Refund request is made within 14 days of delivery.
The product arrived damaged, defective, or incorrect.
Not Eligible for Refund
Opened or used supplements (for safety and hygiene reasons).
Items returned after 14 days.
Products damaged due to customer mishandling.
Return Shipping
Customers are responsible for return shipping costs unless the item was delivered
damaged, defective, or incorrect.
3. Refunds for Consultations & Services
This includes:
Nutrition consultations.
Body MOT Scan.
Health coaching sessions.
Dynamic Woman Health Club services.
Eligible for Refund
A full refund is available for cancellations made at least 72 hours before the scheduled appointment.
If Vivo Nutrients cancels or reschedules and you cannot attend, you may request a full refund.
Not Eligible for Refund
Missed appointments or cancellations made less than 72 hours before the session start time.
Services already delivered.
4. Refunds for Digital Products
This includes e-books, guides, plans, or downloadable content.
Not Eligible for Refund
Digital products are non-refundable once delivered, as immediate access is provided upon purchase.
5. Memberships & Subscriptions
This applies to programs such as:
Lifestyle Change Programs.
Maintenance Programs.
Wellness or monthly subscription services.
Refund Conditions
Membership fees are non-refundable once access is granted.
You may cancel future billing at any time, and no additional charges will occur.
No partial refunds for unused portions of a subscription period.
6. How to Request a Refund
To request a refund or discuss an issue, please contact us at:
Email: enquiries@mihealthcaregroup.com
Phone: 0207 175 0052
Please include:
Your full name
Order number
Proof of purchase
Description of the issue
Photos of any damaged items (if applicable)
We will review your request within 3–5 business days and respond promptly.
7. Exceptions & Special Circumstances
Vivo Nutrients reserves the right to offer store credit or partial refunds in special circumstances at our discretion.
8. Your Consumer Rights
This policy does not affect your legal rights under UK consumer law. Where applicable, consumer protections will always be honoured.