Shipping Policy

Last Updated: December 2025

Thank you for shopping with Vivo Nutrients. This Shipping Policy outlines how we process, deliver, and manage orders placed through our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location and the weight of your order.

UK Shipping

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days

International Shipping

  • Delivery times vary by destination, typically 7–14 business days.
  • Customs fees, import duties, or taxes are the responsibility of the customer.

3. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email (where applicable).
  • Tracking updates may take up to 24 hours to appear.

4. Delivery Issues

If your package is delayed, lost, or marked as delivered but cannot be located:

  • Please contact the courier directly first using your tracking number.
  • If you still require support, email us at enquiries@mihealthcaregroup.com and we will assist you.

Note: Vivo Nutrients is not responsible for:

  • Incorrect shipping addresses provided at checkout
  • Missed deliveries
  • Courier delays due to weather, strikes, or high seasonal volume

5. Shipping Restrictions

We do not ship to:

  • P.O. Boxes
  • Countries with restrictions on supplements or health products

Please check your country’s import regulations before ordering.

6. Damaged or Missing Items

If you receive a damaged, defective, or incomplete order, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the package and items received
  • A brief description of the issue

We will review and resolve the matter promptly.

7. Returns & Exchanges

For information on returning products, please refer to our Refund Policy.

8. Contact Us

If you have any questions related to shipping, please reach out Via Online Chat (on our website)