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Rheumatoid Arthritis is a long-term condition that causes pain, swelling and stiffness in the joints. The condition usually affects the hands, feet and wrists. There may be periods where symptoms become worse, known as flare-ups or flares.
Rheumatoid Arthritis causes problems in other parts of the body as well, such as the eyes, heart and circulatory system and/or the lungs.
There may be periods where symptoms become worse, known as flare-ups or flares. present, allow the oils to penetrate without rubbing
Directions:
Use daily after a shower or bath. Apply a small amount of the Arthritis Massage Oil onto moist skin and gently rub in a circular motion until it is absorbed. If varicose veins are present, allow the oils to penetrate without rubbing.
ingredients
Peppermint
Wintergreen
Frankincense
Eucalyptus
Cypress
Oregano
Clove
Juniper
Rosemary
Shipping Policy
Last Updated: December 2025
Thank you for shopping with Vivo Nutrients. This Shipping Policy outlines how we process, deliver, and manage orders placed through our website.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been dispatched.
2. Shipping Rates & Delivery Times
Shipping fees are calculated at checkout based on your location and the weight of your order.
UK Shipping
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days
International Shipping
- Delivery times vary by destination, typically 7–14 business days.
- Customs fees, import duties, or taxes are the responsibility of the customer.
3. Order Tracking
- Once your order has shipped, you will receive a tracking number via email (where applicable).
- Tracking updates may take up to 24 hours to appear.
4. Delivery Issues
If your package is delayed, lost, or marked as delivered but cannot be located:
- Please contact the courier directly first using your tracking number.
- If you still require support, email us at enquiries@mihealthcaregroup.com and we will assist you.
Note: Vivo Nutrients is not responsible for:
- Incorrect shipping addresses provided at checkout
- Missed deliveries
- Courier delays due to weather, strikes, or high seasonal volume
5. Shipping Restrictions
We do not ship to:
- P.O. Boxes
- Countries with restrictions on supplements or health products
Please check your country’s import regulations before ordering.
6. Damaged or Missing Items
If you receive a damaged, defective, or incomplete order, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the package and items received
- A brief description of the issue
We will review and resolve the matter promptly.
7. Returns & Exchanges
For information on returning products, please refer to our Refund Policy.
8. Contact Us
If you have any questions related to shipping, please reach out Via Online Chat (on our website)
Refund Policy
Last Updated: December 2025
At Vivo Nutrients, we are committed to providing high-quality products, services, and wellness support to all our customers. Your satisfaction is important to us. This Refund Policy explains when refunds are available and how to request one.
1. General Policy
Due to the nature of our products (health supplements, wellness programs, consultations, and digital items), refunds are assessed on a case-by-case basis. We aim to be fair, transparent and supportive in resolving any concerns.
2. Refunds for Physical Products (Supplements, Kits)
We offer refunds or exchanges on physical products only if the following conditions are met:
Eligible for Refund
Items are unopened, unused, and in their original packaging.
Refund request is made within 14 days of delivery.
The product arrived damaged, defective, or incorrect.
Not Eligible for Refund
Opened or used supplements (for safety and hygiene reasons).
Items returned after 14 days.
Products damaged due to customer mishandling.
Return Shipping
Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
3. Refunds for Consultations & Services
This includes:
Nutrition consultations.
Body MOT Scan.
Health coaching sessions.
Dynamic Woman Health Club services.
Eligible for Refund
A full refund is available for cancellations made at least 72 hours before the scheduled appointment.
If Vivo Nutrients cancels or reschedules and you cannot attend, you may request a full refund
Not Eligible for Refund
Missed appointments or cancellations made less than 72 hours before the session start time.
Services already delivered.
4. Refunds for Digital Products
This includes e-books, guides, plans, or downloadable content.
Not Eligible for Refund
Digital products are non-refundable once delivered, as immediate access is provided upon purchase.
5. Memberships & Subscriptions
This applies to programs such as:
Lifestyle Change Programs.
Maintenance Programs.
Wellness or monthly subscription services.
Refund Conditions
Membership fees are non-refundable once access is granted.
You may cancel future billing at any time, and no additional charges will occur.
No partial refunds for unused portions of a subscription period.
6. How to Request a Refund?
To request a refund or discuss an issue, please contact us at:
Email: enquiries@mihealthcaregroup.com
Phone: 0207 175 0052
Please include:
Your full name
Order number
Proof of purchase
Description of the issue
Photos of any damaged items (if applicable)
We will review your request within 3–5 business days and respond promptly.
7. Exceptions & Special Circumstances
Vivo Nutrients reserves the right to offer store credit or partial refunds in special circumstances at our discretion.
8. Your Consumer Rights
This policy does not affect your legal rights under UK consumer law. Where applicable, consumer protections will always be honoured.
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